Octopods: Intercom Instagram integration. Connect Intercom to Instagram.

Intercom + Instagram integration

Receive and respond to your Instagram DMs right in Intercom

Instagram icon connected to Intercom icon via Octopods icon

Screenshot of messages synchronized between Instagram on a mobile phone and the Intercom web app

Send and receive direct messages (DMs) from the comfort of your Intercom inbox

Our deep integration with Intercom means your channel chats are pure Intercom conversations.

You can use features such as tags, saved replies, and assignment rules, as you would with any other Intercom conversation.

Send and receive messages to and from Intercom

Organize your inbox using assignment rules

Custom Data Attributes

All leads created by Octopods come with Custom Data Attributes (CDAs) that make it easier for your team to find, filter, and segment your users.

CDAs can also be used to create automatic assignment rules, making sure that each conversation gets to the right person.

Learn more about Octopods CDAs →

If Phone attribute starts with +60 and octopods_channel attribute is Instagram,
then Assign to Malaysia Instagram Team

Use our Intercom Inbox app to supercharge your experience

Channel context

We provide additional context for each Octopods conversation, so you'll have all the information you need without leaving the Intercom inbox.
User merging

Manually merge your new lead with any existing user.
Proactive messaging

Proactively communicate with your users, even if they've yet to initiate a conversation with you.

Octopods Inbox app/Widget showing channel context, channel-specific actions,
manual user merging feature, and proactive messaging feature

Secure and reliable

We know how hard it is to ensure the privacy of your communications across every platform out there. That's why we don't retain your conversation data.

See our privacy policy, terms, and GDPR information →